FAQ - Questions & Answers
As soon as you place an order, it will be made ready for shipment almost immediately. If you want to change or cancel your order, please contact our customer service email@example.com
To find the right size, check the label in your pure garment that fits you well.
If you don't have one yet, you can get advice from our Size Guide . Just enter your height and weight under the respective article. The Size Guide will then calculate the right size for you.
Alternatively, you can view the size chart on the product page and briefly compare your body measurements (chest, waist, arm length) to be on the safe side.
Shipping & delivery times
Our shipping service provider is DHL. We deliver throughout Germany usually within 1-4 business days. When paying by instant bank transfer, the delivery times apply from receipt of the transaction confirmation.
After your order is shipped, you will receive an email from DHL with a tracking link and the shipment number. When you click on the link, you will be redirected to DHL's website where the tracking information for your order will be displayed.
Please note that the tracking link will only be activated once the courier has received the package.
Return & Exchange
If the ordered size does not fit you, you can conveniently return the item to us within 30 days of receipt. Returns are free of charge.
Returns are also handled by DHL. Use the return label that is enclosed in your package. If no return label is enclosed with your order, you can create one yourself via our returns portal.
Stick the return label clearly visible on the package you want to return and simply hand it in at a post office. Please fill out the return form included in the package so that we can process your return as quickly as possible.
The items may be tried on, but they must not be worn or washed. Furthermore, we ask you to return the products in the original packaging and if possible with the attached labels.
Please be sure to keep your receipt until you receive confirmation from us that we have received your return. This receipt will prove the date of return and the receipt number of the return.
Once your return has been processed, you will receive an email confirming that you will be credited for the returned items. The credit will be issued using the same payment method you used to make your purchase. Shipping costs will only be refunded if you return a complete order.
After receiving the return, we will check all items as soon as possible (approx. 1- 3 business days) and refund the amount to the original payment method. Depending on the original payment method, it may take three to five business days until you have the amount in your account.
If you need a different size, we offer a free exchange. Please note the desired size on the return form. Please enclose the return form with your return. If you have any questions about the sizes, our friendly customer support will be happy to help you
We are very sorry if your item is not of the quality you have come to expect from PURE. Please send us the order number and if possible photos of the defective item to firstname.lastname@example.org. Your feedback is very important for us, because only through it we can always develop further.
We accept the following methods of payment:
- Credit card
- Invoice with Klarna
- instant bank transfer
- Apple Pay
- Google Pay
- Store Pay
- EPS Bank Transfer
For the sake of the environment, invoices are generally not included in the package. However, if you need an invoice, please request it through our customer service email@example.com.
During the checkout process, in the "Payment" step, you will have the option to enter your gift card coupon code or discount code. Enter your code in the box and click "Apply".
We are happy to help you with questions and problems
✆ (+49) 9631 6070
Mon - Thu 08:00 -16:30, Fri 08:00 - 12:45