As soon as you place an order, it will be made ready for shipment almost immediately. If you want to change or cancel your order, please contact our customer service shopservice@pureshirt.de

To find the right size, check the label in your pure garment that fits you well.

If you don't have one yet, you can get advice from our Size Guide . Just enter your height and weight under the respective article. The Size Guide will then calculate the right size for you.

Alternatively, you can view the size chart on the product page and briefly compare your body measurements (chest, waist, arm length) to be on the safe side.

An overview of the shipping costs for all countries can be found here.

Our shipping service providers are DPD and DHL. We usually deliver throughout Germany within 1-4 working days. When paying by instant bank transfer, the delivery times apply from receipt of the transaction confirmation.

After your order has been shipped, you will receive an email from the shipping service provider with a tracking link and the shipment number. If you click on the link, you will be redirected to the website of the shipping service provider. There you will find all the tracking information for your order.

Please note that the tracking link will only be activated once the courier has received the parcel.

Yes, shipping to a DHL Packstation is possible. To receive the
shipment at a Packstation, enter the delivery address in three simple
steps.

1. After your first and last name, please enter your personal postal number (customer number) in the 'Additional address: apartment, room' field. You can find this on your DHL customer card or in the Post & DHL app. Please do not enter the word 'postal number', otherwise the address information could be too long.
2. In the 'Address' field, please write down the word "Packstation" and the three-digit number of the desired Packstation.
3. Then just enter the postal code and the city of the packing station. Done.

Please note: Shipping with DPD to a DHL Packstation is not possible. If you want to receive your package at a DHL Packstation, please always select DHL shipping.

If the ordered size does not fit you, you can conveniently return the item to us within 30 days of receipt. Returns are free of charge.

Returns are also handled by our courier services DPD and DHL. Use the return label enclosed with your parcel. If no return label is included with your order, you can create one yourself via our returns portal.

Stick the return label clearly visible on the parcel you want to return and simply hand it in at the parcel store. Please fill the return note included in the parcel, so that we can process your return as quickly as possible.

The items may be tried on, but they must not be worn or washed. Furthermore, we ask you to return the products in the original packaging and if possible with the attached labels.

Please be sure to keep your receipt until you receive confirmation from us that we have received your return. This receipt will prove the date of return and the tracking number of the return.

Once your return has been processed, you will receive an e-mail confirming that you will be credited for the returned items. The credit will be issued using the same payment method you used to make your purchase. Shipping costs will only be refunded if you return a complete order.

After receiving the return, we will check all items as soon as possible (approx. 1- 3 working days) and refund the amount to the original payment method. Depending on the original payment method, it may take three to five working days until you have the amount in your account.

We do not offer an exchange service. If you need a different size, please place a new order. Please return the items that do not fit and place a new order for the desired item.

Please contact our customer service shopservice@pureshirt.de, they will be happy to help you.

We are very sorry if your item is not of the quality you have come to expect from pure. Please send us the order number and if possible photos of the defective item to shopservice@pureshirt.de. Your feedback is very important for us, because only through it we can always develop further.

We accept the following methods of payment:

- Credit card

- PayPal

- Invoice with Klarna

- Instant bank transfer

- Apple Pay

- Google Pay

- Store Pay

- EPS Bank Transfer

- iDeal

- Bancontact

You will automatically receive the invoice for your order by e-mail as soon as the order has been dispatched.

During the checkout process, in the "Payment" step, you will have the option to enter your gift card coupon code or discount code. Enter your code in the box and click "Apply".