Privacy policy

Privacy Policy (Updated 30.03.2020)

We take data protection seriously.

The protection of your privacy when processing personal data is an important concern for us. When you visit our website, our web server automatically records the IP of your internet service provider, the website from which you visit us, the web pages you visit, and the date and length of your visit. This information is required for the technical transmission of the websites and for servers to operate securely. This data is not personally evaluated.

If you send us information via our contact form, this data will be stored on our servers during the course of data backup. We will only use your data to process your request. Your data will, of course, be treated as strictly confidential. It will not be passed on to third parties.

Data controller:

Hatico Mode GmbH
Falkenbergerstraße 7
95643 Tirschenreuth
Tel.: +49 9631 607-0

Personal data

Personal data is data about you as a person. This includes your name, your address and your email address. You do not have to disclose any personal data in order to visit our website. In some cases, we will need your name and address as well as further information in order to be able to offer you your desired service.

The same applies in the event that we send you informational material at your request, or if we answer your questions. In all such cases, we will make it explicit. Furthermore, we only store the data that you have provided us with – either voluntarily or automatically.

If you use one of our services, we generally only collect data that is necessary in order for us to be able to offer you our services. We may ask you for further information, but giving this is voluntary. Whenever we process personal data, we do this to be able to offer you our service or to pursue our commercial goals.

Automatically stored data

Server log files

The website provider automatically collects and stores information in so-called "server log files", which your browser automatically transmits to us. This includes:

• The date and time of the request

• The name of the requested file

• The page from which the file was requested

• The access status (file transferred, file not found, etc.)

• The web browser and operating system used

• The complete IP address of the computer requesting the file

• The amount of data transferred

This data will not be combined with data from other sources. Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website.

For reasons of technical security, in particular, to counter attempted attacks on our web server, we store this data for a short period. It is not possible for us to draw a conclusion on individual persons on the basis of this data. After seven days at the latest, the data is rendered anonymous by means of abbreviation of the IP address to the domain level, so that it is no longer possible to link them to individual users. In addition, the data is also processed in anonymised form for statistical purposes; it is not compared with other pools of data or transferred to third parties, nor are extracts from it. The number of page views is only shown in the context of our server statistics, which we publish in our activity report every two years.


When you visit our websites, we may store information on your computer in the form of cookies. Cookies are small files that are transferred from an Internet server to your browser and stored on its hard drive. In this instance only the internet protocol address is being stored - not personal data. The information which is stored in the cookies allows you to be recognised automatically at your next visit to our website, which eases your use of it. The legal basis for the use of cookies is the legitimate interest in accordance with Art. 6 para. 1 lit. (f) GDPR.

Of course you can also visit our website without accepting cookies. If you do not want your computer to be identified at the next visit, you can also reject the use of cookies by changing the settings in your browser by selecting "Reject cookies". The relevant procedure can be found in the manual of your respective browser. However, if you refuse the use of cookies, that may limit the use of some areas of our website.

Google Tag Manager

This website uses Google Tag Manager. Tag Manager does not collect any personal data. The tool triggers other tags, which in turn may collect data under certain circumstances. Google Tag Manager does not access these data. If deactivation occurs at domain or cookie level, it remains in use for all tracking tags implemented by Google Tag Manager. Google's privacy policy for this tool can be found here:

Google Analytics with anonymisation function

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”. Google Analytics uses "cookies", text files that are stored on your computer to help analyse your use of the website.

The information generated by these cookies about your use of this website, including IP address, is transmitted to a server of Google, Inc. in the US and stored there.

In using Google Analytics our website employs the extension, "_gat._anonymizeIp". Your IP address will be truncated by Google within the Member States of the European Union or in other parties to the agreement in the European Economic Area.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google will also transfer this information to third parties, insofar as this is legally specified or insofar as third parties process this information on behalf of Google.

Google says it will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please be advised that if you opt out of using cookies, you may not be able to use all the features of this website.

Google also offers a deactivation add-on for the most popular browsers, giving you more control over what information Google collects about the websites you visit. The add-on informs Google Analytics' JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, the deactivation add-on for browsers from Google Analytics does not prevent information from being transmitted to us or to other web analytics services that we may use. For more information on installing the browser add-on, click on the link below:

If you have agreed that your web and app browser history may be linked to your Google account by Google and that information from your Google account may be used to personalize ads, Google will use your data together with Google Analytics data to create target group lists for cross-device remarketing. For this purpose, Google Analytics will first record your Google-authenticated ID on our website which will then be linked to your Google account (i.e. personal data). Google Analytics will then temporarily link your ID with your Google Analytics data in order to optimise our target groups.

If you do not agree, you can turn this off by making the appropriate settings in the "My Account" area of your Google account.

Google Google AdServices / Google AdWords Conversion Tracking

This website uses Google online marketing tools provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. They are used to recognise that a visitor has accessed our website via a Google ad. Google Analytics uses cookies, which are text files stored on your computer that allow the service to analyse the way you use the website. The cookies for conversion tracking are set when you click on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If you want to prevent conversion tracking, you can set your browser so that cookies from the domain “” are blocked. You can also exercise your right to opt out.

. If you would like to learn more about these methods or would like to know what options you have to prevent this information from being used by Google, click here:

We use the Facebook pixel feature from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. This allows the behaviour of users to be tracked after viewing or clicking on a Facebook advertisement. This process is designed to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help to optimise future advertising efforts.

The data collected on you remain anonymous to us, so they do not provide us with any information about the identity of the user. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook Privacy Policy ( You can enable Facebook as well as its partners to switch on advertising within and outside Facebook. It can also store a cookie on your computer for these purposes.

Customer account

For every customer who registers accordingly, we set up password-protected direct access to the master customer data we have on file (customer account). Here you can view the data about your completed, open and recently dispatched orders and manage your address data, bank details and the newsletter. You agree to treat your personal login information as confidential and not to make it available to any unauthorised third parties. We can accept no liability for the misuse of passwords, unless we are responsible for said misuse.

Credit checks, order processing

As part of the processing of your contract with us, the personal data you provide will, if necessary, be passed on to the transport company that will be handling the delivery of your purchase. To handle your payments, we will transfer your payment data to our bank or payment service provider.

When paying using your PayPal balance or a credit card or direct debit via PayPal or, if offered, making a purchase on account via PayPal, we will pass on the relevant payment details to PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). PayPal reserves the right to conduct a credit check for any of the payment methods it offers. PayPal will use the result of the credit check concerning the statistical probability of a default on the debt in order to decide whether to offer the respective payment method. The credit information may contain probability values (known as credit scores). When scores are included in the results of the credit check, they are based on a scientifically established mathematical and statistical method. Among others, address data is included in the calculation of the scores. For further information on how PayPal protects the data and about the credit agencies it uses, please refer to the privacy policy of PayPal:


To send the newsletter we use the so-called double opt-in process, i.e. we will only send a newsletter via e-mail if you have explicitly confirmed that we should activate the newsletter service. We will then send a notification e-mail and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in this e-mail. When you register for our newsletter, we will save your IP address and the date of registration. This is solely stored in the event that a third party misuses your email address in order to register you for the newsletter without your knowledge or your authorisation. Should you not wish to receive any newsetters from us later, you can object to this at any time without incurring any costs other than the transmission costs for the base rates.

Use of your data for marketing purposes

In addition to the processing of your information in order to process your purchase with Hatico Mode GmbH, we use this data in order to communicate with you about your orders, certain products or marketing campaigns and to recommend products or services that might interest you.

You can object in total or for single activities to the use of your personal data for advertising purposes at any time, without arising of further transmission costs than those according to the base rates. A written notice to us using the contact information listed under §1 (e.g. email, fax, letter) is sufficient for this purpose.

Product recommendations via email

As a customer of Hatico Mode GmbH, you will regularly receive product recommendations from us by email. You will receive these product recommendations regardless of whether you have subscribed to a newsletter. This way, we want to provide information about products of our range of products, which might be of interest for you, based upon your last purchases with us. We act strictly in accordance with statutory requirements.

If you no longer wish to receive any product recommendations or advertising from us, you can withdraw your consent at any time without incurring any costs for this other than the basic costs to transmit the message. A written notice to us using the contact information listed under §1 (e.g. email, fax, letter) is sufficient for this purpose. Of course, each marketing email will also contain an unsubscribe link.

Custom marketing

Information that we receive from you helps us to continuously improve your shopping experience and make it more customer-friendly and personalised. The information you transmit and that which is automatically generated will be used to deliver advertising tailored to you and your interests. For this purpose we use existing information, such as delivery and read reports of e-mails, information about your computer and connection to the Internet, operating system and platform, your order history, your service history, date and time of the visit to the website and products at which you have looked.

We will use this information exclusively in pseudonymous form. By analysing and evaluating this information, it will be possible for us to improve our websites and online presence and thus send you more personally tailored advertising, i.e. advertising that recommends products that might actually interest you. Our goal is to make our advertising for you more useful and interesting. Therefore, the evaluation and analysis of the pseudonymous data collected about you helps ensure that we do not send you advertising at random. Rather, we will send you advertising, such as newsletters and product recommendations, by email or post that best matches your areas of interest. Therefore, we will track which of our promotional emails you open in order to avoid sending uninteresting ads to you.

I agree that Hatico Mode GmbH may uses the data I have provided and any further information that has been saved about me as well as any pseudonymised data regarding my online experience to present personalised advertisements and/or offers and services to me.

If you do not want to receive any personalised advertising, you can object anytime to any or all such measures. A written notice to us using the contact information listed under §1 (e.g. email, fax, letter) is sufficient for this purpose.

Contests, market research, surveys

For contests, we will use your data to notify if you win and to advertise our goods and services. You can find detailed information in our terms of participation for each contest.

We will also use your data for market research and opinion surveys. Of course, we will only use this data in an anonymised form for statistical purposes and only for our benefit. Your survey responses will never be communicated to third parties. We do not store the responses from our surveys together with your email address or other personal data.

I give my consent to Hatico Mode GmbH for the processing and use of my personal data for market and opinion research for its own purposes.

You can object to the data use for market and opinion research, completely or for specific measures, at any time without incurring any costs other than the transmission costs at the base rates. A written notice to us using the contact information listed under §1 (e.g. email, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in each email.


We have applied techical and adminstrative measures to protect your personal data against loss, manipulation and unauthorised access. All our employees as well as any service providers working for us are committed to complying with applicable data protection legislation.

Whenever we collect and process personal data, this information is encrypted before before being transferred. This will prevent your data from being misused by unauthorised third parties. Our security measures are subject to on-going optimisation. We constantly update our privacy policy. Please make sure that you always refer to the latest version.

Your rights as a data subject

You have the right to access information about how we process the data we have on file about you and to have it corrected, erased, or its use restricted; you also have a right to object to said processing and a right to data portability, and a right to lodge a complaint in accordance with the requirements of data protection law.

The right of access to information:

You may request confirmation from us as to whether and to what extent we are processing your data.

Right to rectification:

If we process your personal data that is incomplete or inaccurate, you may request that we correct or complete it at any time.

Right to erasure:

You may ask us to erase your personal data if we are processing it unlawfully or if the processing interferes disproportionately with your legitimate protection interests. Please note that there may be reasons that prevent immediate erasure, e.g., in the case of legally regulated retention obligations.

Irrespective of your right to such erasure, we will immediately and completely erase your data, unless there is a contractual or legal duty requiring its further retention.

Right to restriction of processing

You may request that we restrict the processing of your data if:

• you contest the accuracy of the data for a period of time that allows us to verify the accuracy of the data.

• the processing of the data is unlawful, but you refuse to delete it and instead request a restriction on the use of the data,

• we no longer need the data for the intended purpose, but you still need the data to assert or defend legal claims, or

• you have lodged an objection to the processing of the data.

Right to data portability:

You have the right to receive from us the personal data you provided to us in a structured, current, and machine-readable format, and you have the right to be able to transmit this data to another data controller without our interference, provided that

• that we are processing this data based on your revocable consent or on the basis of an existing contractual relationship, and

• that this processing is carried out using automated methods.

If technically feasible, you may demand that we transfer your data directly to another data controller.

Right to object:

In the event that we are processing your data to safeguard legitimate interests, you can object to such processing at any time; this would also apply to any profiling based on these provisions. We will then no longer process your data, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is intended to assert, exercise or defend legal claims. You have the right to object to the processing of your personal data for direct marketing purposes without stating a reason.

Right to lodge a complaint:

If you believe that we are in breach of German or European data protection legislation when processing your data, please contact us to clarify any questions. Of course, you also have the right to contact the supervisory authority responsible for you, i.e., the relevant State Office for Data Protection Supervision.

If you want to assert one of the mentioned rights against us, please contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.

Changes to this Privacy Policy

We reserve the right to make changes to our Privacy Policy if this is necessitated due to new technologies. Please make sure that you always refer to the current version. If fundamental changes are made to this Privacy Policy, we will announce this on our website.

All interested parties and visitors to our website can reach us for any questions concerning data protection via:

Herrn Christian Volkmer, Projekt 29 GmbH & Co. KG, Ostengasse 14, 93047 Regensburg

Tel.: 0941 2986930, Fax: 0941 29869316, E-Mail: